|Port Summary||Port Summary Graph shows the number of ports which are busy – utilized by the system and number of ports idle with the system so that idle ports can be utilized. (*Note Clicking on Port summary will direct to the Port Summary Page)|
|Last Refreshed||The time the data was reloaded on the page.|
|Idle||These are the number of ports which are not used by the system.|
|Busy||These are the number of ports which are used by the system.|
|Queue||Queue drop down allows to select the queue for which the information needs to be displayed.|
|Process ACD||Automatic Call Distributor is termed as Process ACD. It shows the information of all the calls handled by the ACD. (*Note Clicking on Process ACD will direct to the Process ACD Page)|
|Total Process ACD Counts||Total Calls offered are the number of total calls came in the ACD.|
|Total Calls Offered||In Call Offered: Total inbound call counts . Out call offered: Total outbound call done|
|Total Calls Answered||In call Answered: Total inbound call answered to the inbound call hits. Out call Answered: Total outbound call answered to the outbound call done.|
|Agent Information||Agent Information Graph shows the details of the Agents in the selected process. (*Note Clicking on Agent Information will direct to the Agent Information Page)|
Online Overview gives a graphical view of all the agent activities.
It shows the Port Summary graph, Process ACD Graph, and Agent Information Graph on real-time basis.
This information is refreshed every 2 seconds in order to give the exact overview of all the processes and their users.