Configure Business Process Permission Details
Process permission details enable permission for the processes.
The process will be assigned permissions like Manual calling, Call Transfer, Hold-Unhold rights etc.
|Permission||It allows assigning different rights for the process of dialing logic. Note:- if this option is checked by default it selects all the Permission which are listed below. Enable the options based on the requirement of the process.|
|Allow Manual||It will allow agents to make manual calls.|
|Allow Preview||This allows agents to perform Preview Dialling.|
|Allow Transfer||This allows agents to transfer calls to pre-defined numbers, agents, or to Payment gateway servers.|
|Allow End Call||This allows agents to disconnect the calls if the customer does not disconnect.|
|Allow hold-unhold||Agents are allowed to hold/un-hold the calls while speaking to customers.|
|Allow Modify Client Number||Agents can change the original number if the customer is calling from a different number and wants to update his original number in the database.|
|Allow Add CB New Number||Agents can change the number if a customer request to dial a different number when a call-back has to be initiated.|