Add IVR Template
An easy interface to add a new IVR template.
|Template Name||Allows to associate name to the template. This name can be used to search template and associate template to processes.|
|Flow Description||IVR Flow description can be added in Text Area but it is not a mandatory field.|
|File Name/CFD Flow File||IVR .ini file needed to be browse where CPM Script folder is stored. This .ini file is where we have defined the IVR flow for call routing to Agents.|
|Status||Enabling this option will display the IVR Template while mapping to Process.|