QA Group Template
Group template is used to associate the groups to the Quality Analysis Template Once the groups are added to the template user can prepare the questionnaire to a particular group. Go to the foot of the page to add or edit any questionnaire for a particular group. This bundle of questionnaire enables the QA team to follow while evaluating a call. To associate questionnaire to a particular group user needs to click on the group name mentioned under QA group.
|Add Group||Allows to add/create new group to the QA Template.|
|Group Name||Allows to associate a new name to the group.|
|QA questions||Shows the parameters or questions which are part of the questionnaire.|
|Add question||To add a question user needs to click on ‘Add question’.|
|Finish||Takes to the main page saving the configured details.|