Time Template

Author: TeamJodo 78 views

Define working/non-working hours for a process, based on the requirement different templates can be defined as per the time zone and the process requirements and can be mapped to process, which will play messages based on the timings or will allow/disallow agents to login to the campaign

FieldDescription
ActiveAllows to Add Event.
InactiveShows the Event name.
AllAllows to select the User Groups.
AddThreshold on Date Time / particular day or Time.
ViewAllows to view the details of the configured time template.
EditAllows to edit the configured time template.
Save AsAllows to make a copy of preconfigured time template.
View ProcessAllows to view the process to which the time template is mapped.
View OrganizationThis allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template.
DeleteAllows to delete the configured time template.