User Skill Associate
This functionality allows us to edit the user skill details of the user
| Field | Description |
|---|---|
| Skill | Different type of skills can be associated to the user Eg. Language Skills, Product Skills These skills are used for call distribution and routing through ACD |
| Skill Details | Details of master skill are defined here – Language: English |
| Proficiency | Proficiency can be defined of that user in order to rout the call to correct agent Preferences for call routing can be decided in order to utilize the available resources effectively and efficiently |
| Add | Saves the details to the user account |
| Next | Saves the details and directs to the User Group Association Page |