This is the Chat window that will open on the user’s screen when he receives a chat request.
The chat window provides vital customer information to the user. For example the customer’s location, device, and browser details. If the customer has interacted with the user previously, the details of the call will be available in ‘History’. The user can handle 5 concurrent chats at a time.
You can start typing your messages in the chat bar. You can share documents using the attachment pin or share emojis too.
You may send a request to start a voice or video call with the caller by clicking on the voice & video buttons.