Dispose Call
Purpose:
This method is used to dispose interaction (call). Once Disposition is saved, user can receive / initiate next interaction. Jodo World User must be in Wrap-Up / AUX state to invoke this method. Method fails if user is in different status.
Jodo World processes request and return result as per parameter value. If call is disposed successfully on Jodo World end, Jodo World sends available / ready status if configured for auto available or remain in same status when auto ready / auto available is disabled.
Input Parameters:
| Sr No. | Parameter | Description | Data Type | Example |
|---|---|---|---|---|
| 1 | dispoMasterId | Disposition Master value | int | 6 |
| 2 | dispoReasonId | Disposition reason value | int | 12 |
| 3 | dispomatertext | Human readable value of Disposition | String | Not Interested |
| 4 | disporeasontext | Human readable value of Reason | String | Call after 3 months |
| 5 | callbackDate | Selected date for only Call back and Sale / Lead call type status Date Format yyyy-MM-dd HH:mm:ss 2013-11-10 23:10:10 dd-MMM-yyyy HH:mm:ss 10-NOV-13 23:10:10 | Date | 31/03/12 01:08 |
| 6 | CallbackContactNo | Callback Contact Number for call back status. | String | 09878564321 |
| 7 | nAuditCode | Audit Flag – identified if interaction needs to be audited | Number | |
| 8 | remarktext | Remarks to be saved | String | Remarks about interaction |
Sample Request
var saverequest = {
“dispoMasterId”: 10,
“dispoReasonId”:5,
“dispomatertext”:”Not Interested”,
“disporeasontext”:”Call after 3 months”,
“CallbackContactNo”:”0987xxxx545”,
“callbackDate”:”10-Dec-2016 11:00:15”,
“nAuditCode”:0,
“remarktest”:”Recently purchased product”
}
DisposeCall (saverequest);
Response is communicated in event handler
| Command | Description |
|---|---|
| callsavesuccess | Call data is saved successfully |
| callsavefailed | Failed to save data |