Edit IVR Template

Author: TeamJodo 87 views

An interface to edit the existing IVR template.

Field Description
Template Name Allows to edit name to the template.
Flow Description IVR Flow description can be added in Text Area but it is not a mandatory field.
File Name/CFD Flow File IVR .ini file needed to be browse where CPM Script folder is stored. This .ini file is where we have defined the IVR flow for call routing to Agents.
Status Enabling this option will display the IVR Template while mapping to Process.